Big Picture Monday: Retail Trends You Should Know About

Every week, JCK’s Big Picture Monday rounds up
the most noteworthy stories about trends in retailing, as well as useful
articles about retail sales and marketing:

– Retail CFOs optimistic
about year.

– There were fewer store closings in
2011.

– Stores increasingly using
paperless receipts.

– Winning back lost
customers.

– Three ways to hire
great salespeople.

– How to make your customer service more “human.”

– How text messaging can
drive sales.

– Retailers rush to sell
on Facebook.

– Facebook releases guide on best
marketing practices.
(PDF)

– Why you should respond to
online complaints.

– How to attract a celebrity
spokesperson
.

 See the new Big Picture Monday feature, News
and Tips for Your Business
.

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