JCK Las Vegas: Reaching the Ages



Retail jewelers are correct in obsessing over the
Millennials and the potential bridal business this age demographic can bring to
their stores. But ignoring other age groups could be a classic case of putting
all of their promotional eggs in one basket. In their presentation “Follow the
Money: A Practical Workshop for Developing a New Media Strategy” at LUXURY at
JCK on June 2, Rachel Wengrow and Angie Ash of Fruchtman Marketing told
retailers how to identify and more effectively reach the six key age demographics
with the right messaging through the right medium.

Of all the generational luxury spending information shared
by the Fruchtman team, one of the more interesting facts was the emergence of a
new luxury spending group: The “Luxury Newcomer” group is composed of Gen Xers
(33 percent), Baby Boomers (32 percent), and Gen Y and Millennials (10
percent). Luxury Newcomers may be characterized as “younger and less wealthy,”
according to the Fruchtman team, but as a group they make up a large portion of
U.S. luxury consumers: 61 percent.

This group is willing to splurge, but they’re also
inherently value-conscious. These consumers conduct a lot of research online
before making a purchase, investing much in consumer reviews and customer
comments. Luxury Newcomers make up that core group of the better-informed,
savvier consumers retailers keep hearing about.

An additional characteristic of the Luxury Newcomers: a
willingness to spend more money on fewer, better-quality items (as opposed to
buying more, cheaper items of lesser quality). And this group is always in
search of the best deals on designer brands.

A closer look at the two leading age demographics that make
up the majority of the Luxury Newcomers show some jaw-dropping spending power.
The 46 million Gen Xers make up 17 percent of the U.S. population and possess
annual spending power of $125 million and a combined income of $1.1 trillion.

Baby Boomers make up about 25 percent of the U.S. population
(equivalent to their market share), and are set to inherit $14 trillion to $20
trillion over the next 20 years.

The Fruchtman team closed out their presentation with some
eye-opening marketing message information. As much as many industry experts
talk about the new media, television is the No. 1 leisure activity of the four
main age demographics (Silent Generation, Boomers, Gen X, and Millennials). It
only follows that the advertising medium that has the greatest impact on their purchasing
decisions is TV ads.

And as much as Luxury Newcomers use the Internet, magazine
ads were a close second to TV ads in impacting consumer decisions with online
advertisements a distant third to TV commercials. Programming to best get your
message to this new luxury group is mainly morning and evening local news.