Repairs: What Do You Warranty?

After visiting the jewelry store who gives away repairs—I started to reconsider our repair policy as well as which repairs should be warranted for life and which should be charged for.

First…the policy:

Guliani’s policy warranties repairs up to 30 days. If there is a fault in our workmanship, a customer is dissatisfied with the work, or something goes awry after the repair we will redo the work, replace a stone, etc up to 30 days. The reason we do not warranty repairs more than thirty days is because the piece has been worn, used, and loved and we can only warranty the work we have performed.

Second…the free part of the policy if you purchase from us:

If you purchase an item, such as a ring from Guliani’s the sizing, setting, head, rhodium, etc is free. Now—here is where I am thinking to change our policy. We tell all consumers how white gold wears and that a ring, for example, might need to be rhodium every 8 months to a year depending on how you care for the item. If a customer purchased an item for us and needs it rhodium a year later—we charge for it—and every time after that first purchase. Of course, this is how we keep a constant flow of business. Obviously, we all know how much rhodium costs and how many items you can get out of it before having to purchase new rhodium.

Do any of you offer polish/clean/rhodium free for life? Any other type of repair services you all offer for free if a consumer purchases from you? What kinds of repairs do you offer free when a customer purchases an item from your store? Do you warrant a repair longer than 30 days?