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In For the Whitehall?
June 17, 2008


With the not-particularly-good news today about Whitehall, I think the question everyone has is: How and why did the company just a few months ago purchase 78 stores from Friedman’s? (And how would you like to be an employee at those stores? You get a reprieve and then this.)

 

Let’s not forget Whitehall was also the high bidder to take over the entire Friedman’s chain – their bid just wasn’t accepted, and the chain decided to liquidate.

 

What makes this particularly unfortunate is, from what I understand, Whitehall’s stores have been upgraded and are actually rather nice, even if that news may not have gotten out to the consumer. A while back, commenter “Mall Jewelry Boy” argued shoppers were probably a little confused:

 

Whitehall was trying to be one of the more upscale mall jewelers, not a guild store but comfortably between Zales/Kay and Ben Bridge/Baileys. That position is now far behind the company, and even the one remaining program from the heydays (their "White Star" branded diamond cut) has been phased down to a small collection of a handful of solitaire rings. Inexpensive color jewelry abounds. [Former CEO Ed] Dayoob may be doing his best, but customers are probably confused with the store's brand message, plus it's definitely hurt whatever unique cachet the company had.

 

Meanwhile, this analysis argues similarly that Whitehall hasn't differentiated itself, and has other issues …

 

… most of Whitehall’s stores are physically much smaller than the typical mall jeweler.  That limits assortment breadth, as well as, product and brand variety, a disadvantage that is marginally off set by lower fixed rents.  The company’s acquisition of larger Friedman stores will help improve average store productivity, but has also increased debt and working capital requirements.  

Realistically, whether Whitehall has a future remains to be seen.  The middle market is already over stored and Whitehall’s offer isn’t that compelling.  Small assortments, average pricing, average quality, and average locations is about the best description of the business. Add to that, the company is undercapitalized and you have a recipe for failure, especially in this economic environment. 

 

I’m starting to hear about the industry being “over-stored” a lot. It may be worth asking, in this tough climate, is it becoming harder for a retail chain that is not already a nationally known name (like Zale, Kay or Tiffany) to attract consumers? 

Analyst Ken Gassman has often noted that in most other industries (electronics, hardware, etc.), two big chains basically dominate the field. I hope that's not where we are headed ...

 


Posted by Rob Bates on June 17, 2008 | Comments (8)


June 18, 2008
In response to: In For the Whitehall?
Pierre Tardy commented:

This must be part of a bankruptcy strategy in order to close non profitable stores, get out of bad leases or renegociate them with landlords. This will reduce the overhead subtancially. If this not the reason, then buying the good locations from Friedmans would make sense.




June 18, 2008
In response to: In For the Whitehall?
New York Vendor commented:

Vendors obviously have to ask themselves about the credibility and ethics of the executives at Whitehall. Rationalise it any way you want to but if Ed Dayoob and his cronies were trying to convince you to ship they were lying. It is high time we called these people liars and thieves to their faces, they have no issues with stealing from the suppliers that supported them. The industry must punish lying and deceitful executives and send a message that their behaviour will not be tolerated.




June 18, 2008
In response to: In For the Whitehall?
Homer commented:

On the "overstored" issue, like it or not, jewelry is one of the last consumer goods to see widespread consolidation. From an economic standpoint, it's long overdue, and probably one of the reasons internet sales have hammered the trade so badly. I don't think we're headed for a Lowes/Home Depot chain future--people want more personal attention for jewelry than for a hammer--but as long as people shop on price the way many do, the pressure is going to be in that direction because of the economies of scale. There have been too many advances in marketing, shipping, and inventory management to stop it. Barnes & Noble put all those little bookstores out of business for a reason.




June 20, 2008
In response to: In For the Whitehall?
Long time Vendor commented:

Whitehall coerced vendors into deals during the holiday season of 2005 using the threat of Chapt 11. ½ the amounts due were paid in 2006 the balance due summer of 2007. In 2007 Whitehall again reneged on the agreements and coerced vendors into postponing the debt until 2009. Whitehall is also holding consignment merchandise which they are not returning to suppliers who have made requests for returns over the last year. With 6 years of sales declines and loosing money it is obvious that the business model is not working given the current condition of the economy for the foreseeable future it is time to call it a day and liquidate this company. RIP Whitehall it was nice knowing you.




June 20, 2008
In response to: In For the Whitehall?
Independent jeweler commented:

If long time vendors posting is correct than it was morally and ethically wrong for the management and directors of Whitehall to buy 78 Friedman’s stores. Liquidating the company is harsh punishment and maybe vengeful. Those responsible for the decision to buy 78 stores knowing the financial condition of the company (see 2007 earnings loss of $74.1 million) and its agreements should be shown the door. If the company is forced into liquidation then it will the employees and their families who will suffer the most, can they sue the directors and executives for a decision that caused them to loose their employment? The departure of director Daniel Platt after two months is suspicious. The quote from Whitehall “is not due to any disagreement with the company or any matter relating to the company's operations, policies or practices.” so why leave?




June 23, 2008
In response to: In For the Whitehall?
Hedda Schupak commented:

Here's a question I'd like to put out for debate among the commentators here: Why hasn't this industry consolidated yet? Why have independent hardware stores, book stores, appliance stores, even shoe stores, gone the way of the dodo bird but independent jewelers haven't? Even at a net loss of 800-1000 a year, it's still a good 20 years till we look like the book and hardware categories. Thoughts, all? Answer here or privately: hschupak@reedbusiness.com




June 25, 2008
In response to: In For the Whitehall?
B.C. commented:

Re: the previous comment ... the main reason the Barnes & Noble (and Borders) stores were able to swallow up all the independents (unlike in the jewelry industry) is twofold: first, book inventory is a lot less expensive than jewelry inventory. The second point, closely related to the first, is that these chain bookstores were able to (arguably) take the small independent bookseller formula and improve it. Yes, these were mass retail outlets, but they also had the comfy chairs, the coffee bar, the events and everything else you could find at your quaint indie retailer, plus a much bigger and cheaper inventory. Outside of a handful of well regarded independents, nobody had a chance. In the jewelry industry, chains like Friedman's and Whitehall can perhaps replicate the environment of an independent jeweler (or at least that of a less inventive example of this class), but unlike with the bookstore example, they can't--thanks to inventory costs, quality staffing issues and other factors--really improve on it. It isn't just a matter of consumers wanting to buy a higher end product like jewelry from "someone they know" (the usual explanation for the survival of the indies in our industry) -- it's a matter of jewelry chain stores being unable to truly one-up the independents in the way that other industries could.




June 25, 2008
In response to: In For the Whitehall?
From a major chain commented:

Directed to Hedda Schupak's comment, there are two ways that I look at it. First, the successful jewelers are those who understand more about jewelry business and do not venture too deeply into managing it like the typical Lowes/Home Depot/Dillard’s chain store world. We have seen several times in the past years that an executive entering the industry as opposed to growing up in the industry is far more likely to do more damage than good. The second angle one could take is that in the US jewelry retail world the chains that do exist have developed on conservative and almost pensive ideals. This behavior is in exact contradiction to what it takes to consolidate the industry.





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