Our industry has been plagued by situations such as this and the employee’s response is the reason it has become an epidemic. The only reason the woman would want to see items based on the mans past purchases is to find out the price range she can shop. The associate who went to the computer should have used the gentleman’s records to only VERIFY the price, not use his past purchases to start the selling process. Only use past purchases to start the process if it is the purchasing customer themselves, or a very well known guest..but even that is risky. We are in a business of romance and disclosure, revealing what and who things are purchased for, even if it’s just a hint is irresponsible.

I totally concur with the first response to this topic. As sales people we are always taught to turn an exchange into a sale - in this situation you want to remember that this person in front of you is not your customer so any recommendations for additional items need to be made from observations and her requests. The purchasing history that the sales person used to make a recommendation from has nothing to do with this customer - it should only have been used to verify the price for the exchange. There is no reason that you couldn't however, through observation of her style, ask if she would like to look at the pendant to match the earrings she just picked up through her exchange.

I agree but disagree too...Point of Sales Systems are used to push additional sales. In some cases looking up the purchase history helps to initiate conservation about other pieces and even helps to sell matching items that you might not know that a customer has. A POS is a great sales tool. Men come in all the time and say, "I purchased my wife a ring last time but I don't remember the style and now I want to buy her the matching earrings." You can look up the price and still turn an exchange into a bigger sale. The real question is how to deal with the mistress when you've looked up the purchase history and given away the secret of the other woman?

I don't have a retail store, so I might be all wrong here, but I think the sales associate who "lied" can be forgiven. I don't condone lying as a rule, but as my mother taught me, there is such a thing as a "white lie," like telling your grandmother that her silly new hat looks very pretty. Here, the woman was clearly trying to smooth over a very uncomfortable situation, not deliberately trying to deceive. And, in that vein, if you don't approve of that kind of lying in your employee, do you approve of the man's lifestyle? Or is that ok to overlook because it's putting money in the cash register? In my opinion, the associate did right, your role is only to sell jewelry, and if it all blows up in the man's face, it's not your problem. He had to have known there were risks in deceiving two women and he chose to take the chance. (And just for the record, the same holds true for a woman deceiving two men.)

my husbaand has a woman on the side wgo is always trying to destroy my mrriage and i don't know how to deal with her and to get my husbandd to stay true to our marriage vows