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JCK Luxury: Seal of Disapproval Continuing with Your Thoughts
February 5, 2008
In JCK Luxury Winter 2008 issue Jennifer Heebner and Carrie Soucy wrote a very interesting article regarding country of origin (COO). Their article starts with a story of a man returning a piece of jewelry because he saw a made in China sticker that was on the box—but assumed the jewelry was made in China and requested a refund.
Some of my customer’s do ask where our store’s products are made and we do disclose the information as part of the sales presentation. While we don’t openly say we sell pieces manufactured in Hong Kong, China, USA, etc—if someone asks I’d be more than happy to find out if I don’t know. (I hate to say it but I don’t always ask where a product is made as long as the quality is good).
What I didn’t know is retailers are required by law to keep the COO tags on the product until it is sold to the consumer. Some of the manufacturers I buy form do have little tags which specify COO, but we remove them while retagging the item with our new skew and price. Like Jennifer said in an email to me, It’s not as if there is a how-to operate a jewelry business kit we all could reference for all the laws, but in this case our vendors who import know for sure and haven’t bothered to tell many of us.
So, now that we’ve read the law…would you remove the COO tags? Do you disclose COO? If so, and you told the customer the product was manufactured in Hong Kong—do they take that negatively? Are they still willing to purchase? Do you feel jewelers need to step up and disclose this information all the time? Why do you think customers take such news negatively when most jewelry and watch imports are made in other countries?
Posted by Shanu Singh Guliani on February 5, 2008 | Comments (7)