Link This |
Email this |
Blog This |
Comments (2)
Do You Give A Value to Merchandise Left on Premise for Repair?
January 25, 2008
My store’s repair envelopes ask for a description of the customer’s item and customer stated value—the reason being—the item is insured while it’s here and if anything were to happen to the store while the customer’s item is on premise my insurance would replace the item.
At first, my staff felt uncomfortable to ask the stated value of a customer’s piece—then they began to understand the kind of items that came through the door for repair—from a 3 carat diamond solitaire ring to fracture filled and enhanced stones.
The conditions above the customer’s signature state the following and require a signature:
I agree to the description and values listed above. Any damage or loss will be limited to the cost of the repair or replacement of the items, not to exceed the declared value above. If no value is listed, it will be assumed the value is les than $75.00. We are not responsible for items left over 90 days. We are not responsible for damage during repair of mounted Fracture Filled or Enhanced stones not disclosed to us by the customer.
While at the store—has a customer’s repair ever been lost, stolen, or misplaced? What did you say to the customer? How did you handle the situation? Did your insurance replace the item—for the same quality and type of piece? If so, did the customer specify the stated value of the item?
Posted by Shanu Singh Guliani on January 25, 2008 | Comments (2)
