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Can We Put More Spark Back Into Trunk Shows?
November 27, 2006

A boss of mine about 20 years ago correctly pointed out that if you do the same thing the same way over and over again you can expect one result: diminishing returns.
 
So it seems is the case with the many trunk shows taking place at retail jewelry stores all over the country. What used to be a guaranteed $50,000 per vendor has dwindled to much, much smaller numbers today. Many vendors and retailers conducting these shows tell me that they are generally "ok" but "not great" and that rare today is the super successful trunk show. The stores who run trunk shows may well have a great Holiday Season. But less of their sales growth is coming from what were once tried-and-true trunk shows.
 
While I write this, hundreds of vendor personnel are standing behind counters with their merchandise at jewelry stores througout the country with smiles on their faces. The stores have invested in food and beverage, decorating and marketing and advertising and their salespeople have called and mailed their customers to ensure good attendance. The vendors have picked, packed and shipped their merchandise and boarded planes to attend. They are servicing their valued retail store customers. They are doing 10-20 such shows apiece on a string of pre-Holiday weekends. They are usually exhausted.
 
Being a regular visitor to retail jewelry stores nationwide, I am going to make some suggestions on how I believe better, more successful trunk shows can be developed: Just as one might build a "zero-based" budget that insists every line item be justified based on current needs rather than "last year's actuals", toss out last year's trunk show (unless it was very successful) and build this year's model based on current needs.
 
Ask your most successful salespeople what is at the heart of their customers' acquisitive sense this year? What are the hot, exciting topics for your customers that will surely get their attention? Build on this knowledge and shape your fresh, new trunk shows accordingly. Are their opportunities for celebrity tie-ins in cooperation with vendors; celebrity guest speakers; key charity tie-ins? Should designer photos be prepared with bios on the back to be autographed and given to customers in gift frames? Think customer experience. Will good customers feel afterward that this exclusive shopping experience was one that was extremely worthwhile and one they would repeat? Will the experience create word of mouth?
 
Customer participation also breeds customer commitment. Create a advsiory board of your better customers and ask them to come to a meeting to assist you in planning the coming year's trunk show schedule. The content ideas they give you could very well provide that missing spark.
 
If you have more ideas to help retail jewelers put more spark back into their trunk shows, please enter them as comments to this blog.


Posted by Howard Hauben on November 27, 2006 | Comments (6)


November 30, 2006
In response to: Can We Put More Spark Back Into Trunk Shows?
Hedda Schupak commented:

Howard is right. If you always do what you've always done, you'll always get the results you always got. How can a jeweler throw a fabulous party that's relaxed, outrageous, fun as can be, and still mindful of security? I know of two who had huge barbecues in the parking lot, which is certainly clever. Any more ideas? Do post!




January 29, 2008
In response to: Can We Put More Spark Back Into Trunk Shows?
etienne perret commented:

As a designer that has done trunk shows for 30 years I must admit they aren't what they used to be. In the olden days before jet service,the internet and all the modern conveniences of today it was a special event when the jewelry designer actually came to your store. This was something a store owner wanted to share with their best clients. It was an occasion. Today there are so many designers and other manufacturers that are desperate to get their product before the customer's eyes that retailers can have 4 or 5 vendors in their store every weekend. This may be a great way to get a diverse inventory into the store without having to buy it, but I find that the salespeople are not longer excited about what they have to offer. No in today's world of information a trunk show is no longer the same as when Tavernier brought the gems to Louis the XIV




August 4, 2008
In response to: Can We Put More Spark Back Into Trunk Shows?
Mark Shamash commented:

Etienne is correct when describing today’




August 4, 2008
In response to: Can We Put More Spark Back Into Trunk Shows?
Mark Shamash commented:

Etienne is correct when describing today’s altitude toward marketing. A trunk show was meant to be a special service to retailers and in turn to their special clients. It is imperative that this point is clearly understood by the retailer and the vendor. The vendor needs to have the retailer’s assurance that the trunk show is valuable to him/her and that all efforts were made in planning and organizing, which includes hyping the sales associates as well as their clients, with intense advertising and promotion campaign. Now, the vendor has to contribute to this with advertising, promotional items, maybe a give a way product, and show up ready with the proper collection for this store, displays and other visual materials. Each trunk show has to be looked at as a major event, not a “something to do this weekend” project. Anything less, is a waste of time.




August 4, 2008
In response to: Can We Put More Spark Back Into Trunk Shows?
Mark Shamash commented:

Etienne is correct when describing today’s altitude toward marketing. A trunk show was meant to be a special service to retailers and in turn to their special clients. It is imperative that this point is clearly understood by the retailer and the vendor. The vendor needs to have the retailer’s assurance that the trunk show is valuable to him/her and that all efforts were made in planning and organizing, which includes hyping the sales associates as well as their clients, with intense advertising and promotion campaign. Now, the vendor has to contribute to this with advertising, promotional items, maybe a give a way product, and show up ready with the proper collection for this store, displays and other visual materials. Each trunk show has to be looked at as a major event, not a “something to do this weekend” project. Anything less, is a waste of time.




August 6, 2008
In response to: Can We Put More Spark Back Into Trunk Shows?
Choking on Pearls commented:

Think Fresh, we as sales people are tired of seeing the same old tired pieces , and i am sure our customers are too. If they are trendy and love new looks...they are disapointed with the trunk showes that seem to keep trying to sell the same old goods they did last year and the year before. lets see some creativity,Personal flair, and new life. Let the customer have a big hand in Designing a piece made for them, have in engraved on the inside " styled by Jane Doe" ... go the extra mile to get the extra style. Also lets think about the Gents, we hardly see any items for them ..we as gife givers would LOVE to give our men something special,, made with them in mind!!





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