Link This |
Email this |
Blog This |
Comments (8)
A Backhanded Compliment
March 6, 2007
Last night, I heard a radio ad for Barsky Diamonds, a local jewelry store in Philadelphia. The ad itself was a lovely customer testimonial about how, through service and trust, Barsky built a lifelong relationship with them as clients, beginning with their engagement ring and continuing with their wedding bands, their anniversary gifts, and various gifts for their families.
The ad wasn’t hawking discounts, yakking on about low price, or promising to appraise anything for twice what you pay for it. It focused instead on all the things independent jewelers point to with pride—good service, great selection, and lasting relationships. Given recent findings by the Platinum Guild International that a huge number of engaged couples don’t buy their wedding rings from the same jeweler who sold their engagement rings, Barsky must be doing something right.
Unfortunately, the ad also proved just how truly tarnished our industry’s image has become. One of the things this customer innocently gushed on about was how, at Barsky, they’re confident that the piece they’re buying really is what the jeweler says it is.
Now, why would a customer ever imagine a piece was anything but what the jeweler says it is, unless he or she has been somehow conditioned to mistrust jewelers? Just how many bad-jeweler exposes has this customer seen? Or, more likely, how many screaming discounts, bogus appraisals, and “buy it cheaper” ads have they been bombarded with, until they don’t know what to believe?
I can’t even begin to count how many people, when asking me to recommend a jeweler, begin their request with “how do I find one that won’t rip me off?” or some variation thereof. Even the Barsky testimonial, meant to be a great compliment, subtly reinforced that negative image.
It’s not Barsky’s fault. He’s only a messenger. The message, unfortunately, has long ago been delivered.
Posted by Hedda Schupak on March 6, 2007 | Comments (8)