Here are my top 10 resolutions for store owners and sales managers. I hope that you enjoy them and make them your own!
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I will set goals and constantly work to improve the productivity of my staff.
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I will strive to give my people help, not hell, by devoting time to each individual.
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I will manage based on objective information rather than subjective information.
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I will become a better listener, communicator, and motivator.
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I will conduct weekly sales staff meetings focusing on sales techniques, product knowledge, operations, customer service, and recognition of accomplishments.
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I will listen in on sales presentations and offer constructive coaching.
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I will make training a process rather than an event.
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I will create an environment conducive to personal growth and development.
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I will adhere to my responsibilities of providing the leadership, knowledge, training, incentives, and consequences in order to recruit, hire, develop, and maintain successful salespeople.
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I will provide positive reinforcement in a ratio of at least 10:1 over negative criticism.