There is so much new information to learn, it sometimes seems impossible to keep up. Nevertheless, business owners, managers, and assistant managers must provide new information and teach it in a way that enables people to learn it, retain it, and apply new strategies and techniques. For that to happen, the following five criteria must be met.
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Hear it. Listening to the spoken word or audio media is often the first step.
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Read it. Reading allows the participant to go back and review and clarify points that weren't understood completely.
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Write it. Written understanding, or testing, of what has been taught guarantees that it was understood. Also, memorization is the beginning of retention.
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Act it. Through role-playing, a person begins to learn how to apply new information.
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Practice it. Doing it in real life makes the learned information “real” and proves that it works.